Help Desk Support Specialist 1

NYU Langone Health•Binghamton, NY

1d•$21 - $31

About The Position

Responsible for providing technical assistance and support related to computer systems, hardware, software, networking, phones and mobile devices. Responds to and runs diagnostic programs, identifies and resolves issues. Escalate issues to level 2 or 3 support when required. Install, modify and repair computer software. At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. We believe that people—and the connections among them—must remain at the core of everything we do. Whether you're directly caring for patients, supporting our clinical operations, or working to ensure our administrative functions run effectively, your impact will be recognized and appreciated. Our commitment to you extends beyond a paycheck. We want you to thrive professionally and personally. Not only will you provide care and support for our patients, but you'll also be cared for, too. We take workforce feedback seriously and we continually implement new education initiatives, compensation models, and recognition programs in service of our people. Our footprint spans across every part of New York's Southern Tier. But we don't just serve our community, we're a part of it, too. We are volunteers, coaches, local leaders, parents or grandparents, and mentors. UHS team members can be found at almost every local walk, fundraiser, and sporting event. We promote wellness and health equity within and far beyond our walls.

Requirements

High School Diploma with 2 years Help Desk experience
Basic (1-2 yrs) knowledge supporting Enterprise IT
Basic (1-3 yrs) knowledge supporting Windows Operating systems: Windows 10 Windows 11
Basic (1-3 yrs) knowledge supporting mobile device operating systems: Android Apple iOS Windows
Basic (1-3 yrs) knowledge using Remote desktop connectivity applications Windows Remote Assistance Windows Remote Desktop Citrix
Basic (1-3 yrs) knowledge supporting PC Applications: MS-Word MS-Excel MS-PowerPoint MS-Outlook Internet browsers (e.g. Edge Chrome, Firefox) Anti-virus and firewall software
Basic (1-3 yrs) knowledge PC Hardware knowledge: Desktop, Laptop
Basic (1-3 yrs) knowledge Peripheral devices (printers, scanners)

Nice To Haves

Customer Service
Preferred associates degree in related field

Responsibilities

Providing technical assistance and support related to computer systems, hardware, software, networking, phones and mobile devices.
Responds to and runs diagnostic programs, identifies and resolves issues.
Escalate issues to level 2 or 3 support when required.
Install, modify and repair computer software.

Benefits

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

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