Help Desk Support Intern

Thompson Thrift • Indianapolis, IN

401d

About The Position

The Help Desk Support Intern position at Thompson Thrift offers a unique opportunity for students pursuing a degree in Computer Science or a related field to gain hands-on experience in IT support. This internship will involve assisting staff with their technological needs, managing help desk operations, and participating in various IT-related tasks to ensure efficient operations within the company's Information Technology environment.

Requirements

• Pursuing a Bachelor's degree in Computer Science or a related field.
• Familiarity with IT concepts through coursework, certifications, or relevant experience.
• Basic understanding of hardware, software, and networking principles.
• Comfortable with Microsoft 365 applications; knowledge of MacOS and iOS is a plus.
• Strong problem-solving skills and the ability to manage time effectively.
• Excellent verbal and written communication skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide in-house and remote help desk assistance to staff.
• Assist with technical support for inquiries related to computer systems, software, and hardware.
• Help set up and manage devices across various platforms (Windows, iOS, MacOS, Android).
• Participate in maintaining the daily performance of computer systems.
• Support the installation and setup of network peripheral devices such as printers and scanners.
• Help develop user process documentation for hardware and software.
• Aid in identifying and resolving basic technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Collect feedback from team members about their computer usage and issues.
• Assist in maintaining an accurate inventory of company-owned computers, equipment, and software.
• Assist in computer and equipment setup.
• Support the daily management of the Help Desk ticketing system.
• Perform other duties as assigned.

Benefits

• Hands-on experience in IT support.
• Networking opportunities with executives and former interns.
• Professional development through peer panel discussions and mock presentations.
• Final presentation opportunity to showcase work to executives and teams.
• Site visit to a multifamily residential property.
• Participation in community service events.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Construction of Buildings
• Education Level: Bachelor's degree