Help Desk Support-Associate, IS Enterprise Services, 8a-4:30p, Hybrid (KY/IN Residents Only)

Norton Healthcare • Louisville, KY

375d

About The Position

The Help Desk Support Associate plays a crucial role in providing Tier 1 support to the internal customer base of Norton Healthcare. This position focuses on resolving general office application issues, enterprise service inquiries, and security access inquiries, ensuring a high level of customer satisfaction through effective troubleshooting and documentation.

Requirements

• One year of experience in a call center environment.
• Support Center Analyst (HDI) certification upon hire or obtained within 12 months of hire.
• A+ (IT Certification) upon hire or obtained within 12 months of hire.

Nice To Haves

• High School Diploma or GED

Responsibilities

• Provide Tier 1 support to Norton Healthcare internal customers.
• Resolve general office application issues and enterprise service inquiries.
• Handle NHC custom or business applications issues and security access inquiries.
• Respond to customer inquiries via phone or email.
• Document all calls and troubleshooting steps taken.
• Escalate issues to senior Service Center Analysts when necessary.
• Maintain or exceed service metrics set by Enterprise Support Services leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED