Help Desk Support Analyst (Senior-Level)

Link Solutions, Inc.-posted 10 months ago
Full-time • Mid Level
Frederick, MD
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Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick, MD. Must be a US Citizen. Active DoD Security Clearance required. This is a non-remote position (relocation incentive available). The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the PM SMD's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

  • Installs, set up or relocates, configures, troubleshoots, and supports PC/server hardware and software.
  • Installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance.
  • Installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.
  • Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms.
  • Ensures file security, performs data entry to populate associated databases, and documenting procedures.
  • Manages and coordinates a variety of Information Systems projects, such as new system installations for a department.
  • Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
  • Serve as senior lead providing oversight to junior staff.
  • Responds to user inquiries and requests and provide technical assistance on PC systems, related hardware and software, and standard applications.
  • Provide helpdesk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
  • Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
  • Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals.
  • US Citizen
  • Active DoD Security Clearance
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
  • 5-7 years experience within a Help/Service Desk environment
  • Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager
  • In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications
  • Extensive knowledge in the support of various peripheral devices
  • BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts
  • IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.)
  • Experience working in a Department of Defense (DoD) environment
  • Problem solver and troubleshooter who thrives in resolving complex problems
  • Strong self-starter requiring minimal supervision
  • Experience providing quality service and support for mission-critical systems and VIP end users
  • Excellent communication skills (written and oral) and interpersonal skills
  • Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
  • Paid holidays
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid long and short-term disability
  • Life insurance
  • Referral bonuses
  • Relocation reimbursement incentive
  • Certification reimbursement program
  • Retirement plan
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