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The Help Desk Supervisor is responsible for building and operating a proactive, collaborative technical support team. The Help Desk Supervisor supervises our help desk team, provides daily oversight of ATS's Help Desk operations and ensures that incidents/requests are resolved in a timely and quality manner. The Help Desk Supervisor's responsibilities include software licensing, vendor management, equipment procurement, inventory management, endpoint systems set-up and deployment, mobile device distribution and management, Service Level Agreement (SLA) compliance, processing purchase orders/invoices, and system updates. Primary goals include making support accessible, growing our team members' knowledge, and creating a culture of self-help.
