Help Desk Supervisor/Sr. User Trainer

ZP Group • Washington, DC

70d • $75,000 - $80,000

About The Position

Zachary Piper Solutions is looking for a Help Desk Supervisor/Sr. User Trainer to join a growing team in support of a government agency. This position will be fully onsite in Washington, DC.

Requirements

• Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.
• Familiarity using Drupal, TEAMS or TEAMS Apps.
• Experience with SharePoint (Administrative Role).
• Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
• At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Nice To Haves

• Experience working in a government and/or Litigation Support environment in conjunction with basic qualifications, preferred.
• Undergraduate degree valued.
• Prior supervisory experience strongly preferred.
• Experience with DOJ office automation environments extremely helpful.
• Knowledge of Government's IT environment, including office automation networks, PC and server-based applications preferred.
• Experience using payroll systems, and financial management systems a plus.
• At least one year of experience in automated litigation support preferred.
• Current or active clearance.

Responsibilities

• Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website.
• Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management.
• Create, modify, and run daily, weekly, monthly, and quarterly reports, as requested.
• Provide technical support to new and current users of the internal database system.
• Assist in testing database functionality following upgrades or fixes.
• Make updates to website based on specific data points at regular intervals.
• Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
• Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments.

Benefits

• $75,000 - $80,000+ Dependent on experience
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees