Hourly Pooled - Help Desk Student Technician

University of Wyoming • Laramie, WY

34d • Onsite

About The Position

The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university's technology services.

Requirements

• Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
• Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
• Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• Assist with routine IT tasks, such as software installations, and updates.
• Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

Nice To Haves

• Experience with IT help desk or customer service roles.
• Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).

Responsibilities

• Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
• Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
• Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• Assist with routine IT tasks, such as software installations, and updates.
• Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

Benefits

• Training: On-the-job training will be provided. New hires will be expected to learn and familiarize themselves with the university's IT environment and support processes.
• Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees