Help Desk Specialist

Esplanade Equity LLC • St. Petersburg, FL

91d

About The Position

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and escalate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field. Your primary responsibility is to ensure that employees have the technical support they need to remain productive.

Requirements

• Associate’s degree in IT, Computer Science, or related field preferred (or equivalent work experience).
• CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus.
• 1–3 years of experience in a help desk or technical support role.
• Familiarity with Microsoft 365 applications and administration.
• Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques.
• Basic knowledge of networking fundamentals (Wi-Fi, switches, VPNs).
• Experience with Windows and macOS environments.
• CINC Systems ERP experience a plus.

Nice To Haves

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests simultaneously.
• Detail-oriented with strong documentation habits.
• Eagerness to learn and grow into more advanced IT roles.

Responsibilities

• Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system.
• Provide technical assistance for hardware, software, and peripheral issues.
• Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices).
• Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions.
• Support password resets, user access requests, and basic Active Directory functions.
• Escalate advanced technical issues to System Administrators or IT leadership.
• Document issues and resolutions within the helpdesk ticketing system.
• Assist with office network troubleshooting under the guidance of senior IT staff.
• Provide basic training to users on IT systems and best practices.
• Contribute to maintaining IT inventory and asset tracking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree