Help Desk Specialist
About The Position
Platinum Technologies is seeking an experienced Help Desk Specialist to provide hardware, software, and application support to personnel, partner agencies, and external stakeholders including members of the fishing industry and fisheries management organizations. The role ensures users maintain reliable access to systems that support fisheries management operations across the Eastern Seaboard from Maine to North Carolina. This position requires strong troubleshooting skills, excellent customer service, and experience supporting enterprise desktop environments and mission applications. This role is hybrid and required to be in the office three days a week for onsite support, meetings and other interactions unless stated otherwise. Schedule: MondayâFriday, 7:00 AM â 5:30 PM ET operational window Clearance: Public Trust / DOC Badge eligibility required
Requirements
- Bachelorâs degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2â5 years of IT help desk or desktop support experience
- Experience supporting Windows enterprise environments
- Familiarity with Active Directory account administration
- Experience with ticketing systems (JIRA Service Management or similar)
- Strong troubleshooting and customer service skills
- Ability to document technical procedures and support materials
- Ability to obtain a Department of Commerce badge / low-risk background check
Nice To Haves
- Experience supporting NOAA, Department of Commerce, or other Federal agencies
- CompTIA A+, Network+, or Security+ certification
- Experience with remote support tools and endpoint management
- Familiarity with database connectivity tools (Oracle SQL Developer)
- Experience supporting collaboration platforms and multimedia equipment
Responsibilities
- Provide IT hardware and software setup, configuration, and support for GARFO staff and affiliated tenants.
- Deliver timely and courteous support to local and remote users across the GARFO organization.
- Troubleshoot issues affecting desktop systems, mobile devices, printers, peripherals, and enterprise applications.
- Support Windows-based desktop environments and enterprise productivity platforms.
- Provide database connection support for NOAA affiliates, including science centers and fisheries management councils.
- Assist the GARFO fishing community with issues related to web applications and mobile application access.
- Support collaboration tools, webinar platforms, and multimedia equipment used by GARFO staff.
- Provide backup support for mail administration and Google Sites administration functions.
- Install and configure Oracle SQL Developer and related data connection tools.
- Assist with Oracle password changes and database connectivity troubleshooting.
- Develop and maintain clear and concise technical documentation for help desk procedures and troubleshooting guides.
- Create training materials, video tutorials, and training sessions to support end users and staff.
- Maintain accurate equipment inventory and hand receipt documentation for all IT assets.
- Track and document equipment transactions and inventory updates.
- Prepare and ship IT equipment and coordinate receipt of incoming equipment.
- Ensure property documentation accompanies equipment transfers.
- Travel to GARFO field locations when necessary to provide onsite IT support.
- Maintain Defensive Driver Training certification to operate Government vehicles when supporting field offices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
