Help Desk Specialist
About The Position
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary This opportunity requires an active Secret Clearance at minimum We are seeking a skilled and customer-focused Help Desk Specialist to provide responsive, high-quality technical support to end users supporting a DHS program in Washington, DC. This role involves responding to service requests via phone, in person, and online, and delivering effective resolutions for hardware, software, and network issues. The ideal candidate will demonstrate strong communication skills, technical expertise, and a commitment to excellent customer service. This role requires an on-site presence Monday - Friday.
Requirements
- Education: High School Diploma - required
- Clearance: Active Top Secret Clearance with SCI eligibility - required
- Experience: Minimum of 3 years of experience in a help desk or IT support role
- Technical Skills: Proficiency with troubleshooting Windows OS, MS Office Suite, email clients, and basic network connectivity
- Experience supporting both COTS and GOTS applications
- Familiarity with building fillable forms in Adobe Acrobat
- Knowledge of Microsoft Teams deployment and administration
Nice To Haves
- Associate’s or Bachelor’s degree in a related field - preferred
Responsibilities
- Serve as the first point of contact for all IT-related support requests, including troubleshooting hardware, software, password, connectivity, and printer issues.
- Provide end-user support for standard desktop configurations, email, LAN/WAN connectivity, directories, and both commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) applications.
- Install, configure, and maintain personal computers, network hardware, software, and peripheral devices.
- Diagnose and resolve technical problems; escalate complex issues as necessary and recommend procedural improvements.
- Load and configure operating systems and common business applications (e.g., word processing, spreadsheet, and database tools).
- Utilize ticketing systems to track incidents and ensure timely resolution in accordance with SLAs.
- Assist with the creation and modification of Adobe Acrobat forms.
- Support deployment and management of Microsoft Teams across the user base.
- Maintain comprehensive knowledge of stand-alone and networked computing environments and related peripheral equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
