Help Desk Specialist (Secret Clearance)
About The Position
Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Requirements
- Must have an Active Secret Clearance
- 1+ Years of IT experience
- Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
- Experience with troubleshooting, ticketing systems, and support for IT devices
Responsibilities
- Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
- Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
- Work directly with employees and officials to troubleshoot and resolve technical issues
- Execute operations in support of the Enterprise Service Desk
- Meet service goals by opening and closing tickets, executing scripts, and answering calls
Benefits
- PTO
- Paid Holidays
- Medical
- Dental
- Vision
- 401K
- Sick leave as required by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
251-500 employees
