Help Desk Specialist (Hybrid in Lafayette, IN)

Resultant•Lafayette, IN

14h•Hybrid

About The Position

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. To help continue our rapid growth and solve our clients’ toughest problems, we need a Help Desk Specialist to join the team in Lafayette, IN. If you love to solve problems and add value, please consider what your typical days might look like…

Requirements

Minimum 1 year of experience in a Desktop Support Specialist role or a similar IT support position.
Excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
Willingness to participate in an on-call rotation and provide after-hours support, as necessary.
Ability to manage and coordinate with third party vendors.
Must live in or around the Lafayette, IN area and be willing to work a hybrid schedule with some days onsite as determined by business need.
Must be willing to travel to Indianapolis, IN once per month for in-person team meetings.
Must be legally authorized to work in the United States for any employer without sponsorship.

Responsibilities

Provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Prepare desktops, laptops, and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.