Help Desk Specialist (Systems Customer Suppor

BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc • Fairfield, CA

80d

About The Position

The Help Desk Specialist (Systems Customer Support) position at Travis Air Force Base, CA involves providing technical support to end users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services. The role requires a Secret clearance, which the company is willing to sponsor for eligible candidates. Applicants must be US Citizens capable of obtaining a US Government clearance with the Department of Defense. The position also requires the CompTIA Security+ certification.

Requirements

• Must be a US Citizen able to obtain a US Government clearance with the Department of Defense.
• CompTIA Security+ certification is required.

Responsibilities

• Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
• Monitor backups and maintenance logs.
• Answer calls or tickets to support end users with applications, hardware, software, and networking.
• Create end user documentation and knowledge base articles.
• Support server, common user applications, desktop services, and network connectivity and associated hardware.

Benefits

• Matching 401(k)
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability
• Education Assistance
• Paid Holidays, Paid Time Off, and Sick Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees