Help Desk Specialist Intern

Texas Farm Bureau Casualty Insurance Company • Waco, TX

277d

About The Position

The Help Desk Specialist Intern position at Texas Farm Bureau Casualty Insurance Company is responsible for providing first line technical support for employees regarding corporate business needs. The intern will keep documentation current regarding this support and escalate reported problems as necessary to ensure timely and user-friendly resolution.

Requirements

• Must be pursuing an Associate's Degree or above in a computer related field.
• Basic knowledge of PC operating systems.
• Familiarity with Microsoft Office application software.
• Knowledge of Access Manager, BETA 88, CEMT commands, HOD, LCM, RACF, SDSF, TSO, Active Directory, CICS, Book Manager, Dynaprint, IEFBR14, JES2, OS390 JCL, VTAM, and Spiffy.
• Strong problem-solving abilities.
• Ability to type 30 WPM.
• Ability and willingness to learn and extend skills.
• Strong oral and written communication skills.
• Willing to travel as required.
• Valid Texas driver's license and driving record at the time of hire.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders per established procedures.
• Provide after-hours problem resolution as required.
• Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree