Help Desk Specialist II

Otter Tail Corporation Careers • Fergus Falls, MN

19h • $49,000 - $65,000 • Onsite

About The Position

IT Help Desk Specialist We are seeking an IT professional to deploy, configure, and support desktops, laptops, mobile devices, operating systems, applications, and related endpoint technologies across the organization. This role is responsible for building and maintaining standard workstation images, performing hardware and software upgrades, patching, and security updates, and configuring endpoint security solutions such as VPNs, antivirus, firewalls, access controls, and backups. The position also includes diagnosing and resolving complex endpoint and mobile device issues, managing vendors, software licensing, and asset inventories, and maintaining accurate system, asset, and compliance documentation to support a strong cybersecurity posture. The ideal candidate provides timely, high‑quality technical support to employees, serving as a primary point of contact and resolving issues in accordance with service level agreements while managing support tickets and providing backup coverage for Help Desk staff as needed. Strong communication, organizational, analytical, and problem‑solving skills are essential, along with the ability to work independently and collaboratively on projects. An associate or bachelor’s degree in information technology or a related field is preferred, along with at least two years of experience supporting and deploying computer systems. This role is required to be onsite and includes occasional travel to company locations and work outside normal business hours to support installations, upgrades, and critical issue resolution. We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals. Competitive wage & benefit package. The expected base compensation for this role is $49,000 – $65,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position. Incentive plans Employee Stock Ownership options Retirement Savings Fund with employer match Health, disability and life insurance plan options Training – our employees are provided training and development opportunities each year, including education reimbursement! Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more! Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working. To apply, visit our careers page at www.otpco.com . Applications accepted through March 2, 2026. This role is not eligible for visa sponsorship at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

• Strong communication, organizational, analytical, and problem‑solving skills.
• Ability to work independently and collaboratively on projects.
• At least two years of experience supporting and deploying computer systems.
• This role is required to be onsite and includes occasional travel to company locations and work outside normal business hours to support installations, upgrades, and critical issue resolution.
• This role is not eligible for visa sponsorship at this time.

Nice To Haves

• An associate or bachelor’s degree in information technology or a related field is preferred

Responsibilities

• Deploy, configure, and support desktops, laptops, mobile devices, operating systems, applications, and related endpoint technologies.
• Build and maintain standard workstation images.
• Perform hardware and software upgrades, patching, and security updates.
• Configure endpoint security solutions such as VPNs, antivirus, firewalls, access controls, and backups.
• Diagnose and resolve complex endpoint and mobile device issues.
• Manage vendors, software licensing, and asset inventories.
• Maintain accurate system, asset, and compliance documentation.
• Provide timely, high‑quality technical support to employees.
• Serve as a primary point of contact and resolving issues in accordance with service level agreements.
• Manage support tickets.
• Provide backup coverage for Help Desk staff as needed.

Benefits

• Competitive wage & benefit package.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training – our employees are provided training and development opportunities each year, including education reimbursement!
• Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree