Help Desk Specialist I

Abacus Solutions Group • Glynco, GA

294d

About The Position

Abacus Solutions Group is built on shared core values, emphasizing the importance of being difference-makers, passionate about serving, and maintaining integrity in all actions. We seek individuals who align with these values to join our team. We are currently hiring for a Help Desk Specialist Level 1 to work at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. In this role, you will be part of a technically diverse team that includes Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. This team is responsible for providing IT Operations and Support to the FLETC, which trains Law Enforcement Professionals from over 90 different agencies.

Requirements

• Must be a US Citizen
• Must pass a Federal Law Enforcement Background Investigation
• 0-6 Months experience troubleshooting software and hardware in a customer service role
• Excellent problem-solving skills and analytical abilities
• Excellent written and verbal communication skills using the English language
• High School Diploma or equivalent is required
• Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
• Prefer Candidates with CompTIA Network+ or A+ Certification

Nice To Haves

• CompTIA Network+ Certification
• CompTIA A+ Certification

Responsibilities

• Make data easily accessible to those who need it
• Pay attention to customers' descriptions of computer problems
• Ask questions to properly diagnose the problem
• Walk customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train users to work with new computer hardware or software
• Document changes, revisions and problems
• Provide other team members and managers information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees