Help Desk Specialist I

Nuvodia • Spokane Valley, WA

405d • $36,878 - $59,280 • Remote

About The Position

The Help Desk Specialist I at Nuvodia is a full-time position responsible for providing initial phone support to clients, collecting detailed information, and prioritizing service requests. This role requires effective communication and organizational skills to resolve IT issues in a fast-paced environment. The position offers the potential for hybrid work after an initial 90-day onsite requirement.

Requirements

• Associate's Degree in a related field or equivalent experience.
• One year of related experience including technical helpdesk experience preferred.
• Experience with PC, Network, and Microsoft Technology.
• Knowledge of PC Hardware/Software engineering.

Nice To Haves

• Experience with healthcare applications preferred.
• Previous experience working for a Managed IT Services (MSP) preferred.
• Experience with ConnectWise Manage or similar PSA tools.
• Experience with ConnectWise BrightGauge or similar BI tools.
• Experience with IT Glue or similar knowledge base tools.
• Experience with n-Able N-Central or similar RMM tools.

Responsibilities

• Enters, prioritizes, and escalates service tickets via the ticket system.
• Maintains a professional positive attitude that communicates our brand to clients.
• Works directly with customers via phone, onsite, and online to provide services and resolve computing problems.
• Responds promptly to customer needs and escalates difficult situations as necessary.
• Loads appropriate PC software packages such as operating systems and office applications.
• Resolves general IT problems (PC hardware, PC software, etc.) within SLAs.
• Monitors queue e-mail request folders.
• Provides support and/or coverage to meet queue needs based on department needs and team availability.
• Availability to work the after-hours on-call schedule as needed.
• Occasional regional travel, weekend work, and on-call rotation will be required.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree