Help Desk Specialist I (HDS I)

Saratoga Medical Center • Washington, DC

110d

About The Position

Saratoga Medical has an exciting opportunity for a Help Desk Specialist I (HDS I) at Washington, DC. This is a great full-time opportunity. The Help Desk Specialist I provides support to the SEC Facilities Branch by monitoring and responding to Facilities Help Desk emails and phone calls (M–F, 7:00am–6:00pm, excluding Federal Holidays). This role ensures timely, high-quality service to staff and assists with facilities, space management, and move coordination activities.

Requirements

• Strong organizational and customer service skills.
• Ability to manage multiple requests in a fast-paced environment.
• Experience with work order systems, email platforms, and MS Office.
• Knowledge of facilities, moves, or furniture coordination a plus.

Responsibilities

• Respond to Facilities Help Desk requests within 15 minutes.
• Track, update, and close work orders; maintain department files.
• Assist with planning and coordinating office moves and relocations.
• Support furniture installation, removal, and reconfiguration.
• Communicate with vendors, contractors, and SEC teams to resolve issues.
• Provide reports on open/closed work orders and project status.

Benefits

• Competitive rate
• Paid time off
• Benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees