Help Desk Shift Manager - Top Secret clearance

General Dynamics Information Technology•Washington, DC

3d•$107,744 - $126,500•Onsite

About The Position

GDIT has an amazing opportunity for a Help Desk Shift Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Shift Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. Transform technology into opportunity as a Help Desk Shift Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Help Desk Shift Manager , you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. At GDIT, people are our differentiator. As a Help Desk Shift Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Supervisor joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Requirements

2 + years of related experience
US Citizenship Required
Active Top Secret with SCI Eligibility
Must be able to pass a basic English Language assessment test

Nice To Haves

BA/BS (or equivalent experience), 5+ years of experience
CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
BS/BA Highly Desired

Responsibilities

Supervise / Manage a team of support personnel who troubleshoot and resolve IT issues.
Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time.
Develop and train help desk staff.
Analyze help desk activities and develop tools and process improvements to optimize service.
Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.