This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Help Desk Support Service Professional I to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers. Under limited direction the Help Desk Support Service Professional I provides technical help desk support for end users in a 24/7 environment. Additionally, provides exceptional customer service for all customers, including VIPs, and participates in technical projects. Supports users in Office 365 and other productivity applications, as well as custom applications and services. Works independently with a high level of productivity providing level one support, and as part of a team or under a senior tech's mentorship on special projects. Provides onsite support for drop in customers and during emergency activations and special projects.
