Help Desk Representative Tier 1- Temporary Part-time

Camden County College • Camden, NJ

127d • $18

About The Position

Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources - located in Blackwood, Camden and Cherry Hill - and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management and collegial discussion of diverse ideas and opinions.

Requirements

• Associates degree or equivalent work experience
• Proven customer support experience
• Oral and written communication skills
• Excellent interpersonal skills with a focus on customer service
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Ability to work collaboratively in a team environment

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

Benefits

• $18.00 per hour

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree