Help Desk & QA Analyst

CSA Partners•Lindon, UT

20h•Onsite

About The Position

CSA Partners is a leading provider of cost segregation services, helping commercial property owners maximize tax savings through accelerated depreciation. Our team of experts specializes in identifying and reclassifying personal property assets to shorten the depreciation time for taxation purposes, resulting in significant tax benefits for our clients. The Position CSA Partners is hiring a hands-on Help Desk & QA Analyst to support two internal technology platforms: ProjectWize – our Microsoft Dynamics 365 CRM implementation used across the business SiteWize – a custom application (iPad + Windows) used internally to capture commercial real estate property information in the field This role is the first line of support for users and is responsible for troubleshooting and unblocking day-to-day issues, and for creating high-quality tickets when escalation is needed. The second major part of the job is manual QA; verifying bug fixes and new features before production release and helping define clear test plans that keep quality high. You’ll be successful if you enjoy solving puzzles, communicating clearly with technical and non-technical teammates, and confidently pushing high standards with developers.

Requirements

2+ years in a support, help desk, QA, or customer-facing technical troubleshooting role (internal IT support counts).
Strong troubleshooting instincts: can isolate issues, reproduce problems, and communicate findings clearly.
Comfortable creating detailed, actionable tickets in a system like Azure DevOps (or Jira, etc.).
Ability to create crisp documentation including screenshots and short videos/screen recordings.
Confident, professional communicator—able to work with both non-technical users and developers.
Strong ownership mindset: you follow issues through to resolution and confirm outcomes with users.
Willingness to work in-office in Lindon, UT.

Nice To Haves

Familiarity with Microsoft Dynamics 365 / Dataverse or CRM systems.
Experience supporting mobile or field applications (offline workflows, sync timing, connectivity issues).
Experience writing test cases, test plans, or release checklists.
Basic understanding of web/app concepts (authentication, roles/permissions, caching, network conditions).
Exposure to automated testing concepts (e.g., Playwright) and interest in learning more over time.