Help Desk/Network Administrator

True North Classical Academy-posted 3 months ago
Full-time • Mid Level
Miami, FL
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True North Classical Academies is seeking a Help Desk/Network Administrator to join our IT team and ensure our campuses are supported with excellence in all areas of technology. The Helpdesk Network Administrator will lead day-to-day IT support operations across multiple True North campuses, maintain the health of our network, and provide responsive service to faculty and staff. This role requires hands-on technical expertise in Google Workspace administration, network support, and device management, combined with strong customer service skills to support a mission-driven school environment.

  • Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.
  • Administer and support Google Workspace for Education (user accounts, groups, email, Drive, Classroom).
  • Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.
  • Administer school systems such as paging, cameras, and gate access.
  • Support operations in technology aspects of the state testing process.
  • Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.
  • Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.
  • Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.
  • Maintain IT documentation, SOPs, and provide end-user training as needed.
  • Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.
  • 5–8 years of IT support with at least 3 years in a helpdesk/network administrator role.
  • Experience with Google Workspace Admin Console (user provisioning, groups, security settings).
  • Experience in Chromebook and MacBook management.
  • Knowledge of networking (DNS, DHCP, VPN, firewalls, wireless APs).
  • Experience with device management (MDM solutions such as Mosyle, Jamf, or equivalent).
  • Knowledge of Windows 10/11 and Mac OS environments.
  • Basic scripting or automation (Bash, PowerShell, or Python preferred).
  • Excellent troubleshooting and documentation skills.
  • Strong communication and customer service mindset.
  • Associate or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
  • Google Workspace Administrator Certification strongly preferred.
  • Additional certifications (CompTIA A+, Network+, or equivalent) a plus.
  • Health, dental, and vision insurance.
  • 401K retirement plan.
  • Access to training focused on classical education and career growth.
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