Help Desk Manager
RWD Consulting•Washington, DC
14d•Onsite
About The Position
5+ years IT help desk management in federal/government settings. Expertise in ticketing, remote support (e.g., LogMeIn), user configs (email, credentials, encryption). Experience with NMB-like tools: MS Office, Google Workspace, Adobe, Avaya, Printers/Scanners, Mobiles (iOS/Android). Strong communication; process improvement (e.g., efficiencies, cost reductions). Background in weekly reporting and issue escalation.
Requirements
- 5+ years IT help desk management in federal/government settings
- Expertise in ticketing
- Expertise in remote support (e.g., LogMeIn)
- Expertise in user configs (email, credentials, encryption)
- Experience with NMB-like tools: MS Office, Google Workspace, Adobe, Avaya, Printers/Scanners, Mobiles (iOS/Android)
- Strong communication skills
- Experience with process improvement (e.g., efficiencies, cost reductions)
- Background in weekly reporting and issue escalation
- Must Be a US Citizen
- On-Site Only
- No Sponsorship
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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