This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
We are seeking a Help Desk Manager to join our team at TekSynap, a fast-growing high-tech company that understands the pace of technology today and the need for a comprehensive, well-planned information management environment. The Help Desk Manager will maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, ensuring compliance with contract specifications and Service Level Agreements (SLA). This role involves overseeing and facilitating NGEN/NMCI transitions, including planning schedules, rollouts, and architecture requirements, while implementing unique technical requirements associated with NGEN/NMCI initiatives. The Help Desk Manager will coordinate and resolve NGEN/NMCI issues among CNIC HQ personnel and leadership, acting as a liaison between various stakeholders, including Leidos, NCTAMS LANT, PEO Digital, and Enterprise Services. The position requires the development and dissemination of training materials and information to all levels of the chain of command, along with regular communication through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. Additionally, the manager will monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts, evaluate technical issues, and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. In this role, the Help Desk Manager will manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. The manager will supervise help desk staff, providing guidance and support as needed, and will be responsible for training and mentoring staff to enhance service delivery.
