Iona College-posted 10 months ago
$75,000 - $85,000/Yr
Full-time • Mid Level
New Rochelle, NY
Educational Services
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The Help Desk Manager is responsible for overseeing the university's Tier 1 IT support operations, ensuring efficient resolution of technical issues, optimizing service delivery, and enhancing the overall user experience. This role includes managing Tier 1 support staff, tracking and analyzing key metrics, automating processes, developing training programs, and maintaining a knowledge base. The Help Desk Manager will also collaborate with Tier 2 and Tier 3 support teams for complex escalations and work closely with students during orientation to provide guidance on university IT resources.
