Help Desk & Event Technician - Information Technology

Florida Gators • Gainesville, FL

20h • Onsite

About The Position

The University Athletic Association at the University of Florida is searching for a technician to support IT operations at sporting events and provide general technical support to staff. Responsibilities include installing, repairing, troubleshooting, and maintaining UAA scoreboard controllers, statistical input systems, live scoring networks (on-site and remote, including web and national television broadcasts), and related equipment. The role manages the purchase and maintenance of timing equipment for swimming events; supervises, trains, and schedules part-time event support staff for selected sports; and assists with UAA Help Desk operations, including in-person and phone troubleshooting, and software and hardware support. This position is exposed to general office, athletic facility, confined and/or non-climate-controlled spaces, campus, and/or game day environments. This position requires the incumbent to support Windows and macOS endpoints, mobile devices, and Microsoft 365; perform basic networking (TP/IP, DNS, DHCP), Wi-Fi configuration, and remote support; troubleshoot hardware and AV (laptops, printers, peripherals, displays, cabling); document work in a ticketing system; be independent, self-motivated, and detail-oriented; have excellent interpersonal, written, and verbal communication skills; multitask effectively; work efficiently with minimal supervision; engage effectively with others of diverse cultures or backgrounds; and work a non-standard work week which will include evenings, weekends, holidays, and on-call hours. This posting will remain open until a qualified candidate is chosen.

Requirements

• High School Diploma/GED
• Two years of relevant experience and/or certification
• Support Windows and macOS endpoints, mobile devices, and Microsoft 365
• Perform basic networking (TP/IP, DNS, DHCP), Wi-Fi configuration, and remote support
• Troubleshoot hardware and AV (laptops, printers, peripherals, displays, cabling)
• Document work in a ticketing system
• Be independent, self-motivated, and detail-oriented
• Have excellent interpersonal, written, and verbal communication skills
• Multitask effectively
• Work efficiently with minimal supervision
• Engage effectively with others of diverse cultures or backgrounds
• Work a non-standard work week which will include evenings, weekends, holidays, and on-call hours

Nice To Haves

• Experience in an intercollegiate athletic environment
• An equivalent combination of education and experience may be accepted in lieu of listed requirement.

Responsibilities

• Installing, repairing, troubleshooting, and maintaining UAA scoreboard controllers, statistical input systems, live scoring networks (on-site and remote, including web and national television broadcasts), and related equipment.
• Managing the purchase and maintenance of timing equipment for swimming events
• Supervising, training, and scheduling part-time event support staff for selected sports
• Assisting with UAA Help Desk operations, including in-person and phone troubleshooting, and software and hardware support.

Benefits

• Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, pension plan (upon eligibility), athletic event tickets, employee events and recognition programs as well as possible relocation assistance.
• Competitive compensation package commensurate with candidate’s previous experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED