Help Desk Engineer

Lincoln International • New York, NY

70d • $75,000 - $85,000

About The Position

The Help Desk Engineer position at Lincoln International provides an excellent opportunity to work in a demanding and dynamic IT environment. A Help Desk Engineer at Lincoln International will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network. The Help Desk Engineer will serve as the help desk for Lincoln International employees and provide day to day maintenance and support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/Android/etc.), and a variety of other software and business systems.

Requirements

• Minimum 0-2 years of work experience
• Strong writing and verbal communication skills
• Must demonstrate strong analytical and troubleshooting skills
• Should have a degree in MIS or significant related experience

Nice To Haves

• Experience with Crestron, Zoom and current AV technology preferred
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability

Responsibilities

• 1st call help desk support for approximately 1,200 employees across multiple offices
• Troubleshoot and repair hardware and software
• Configure and deploy new hardware and software
• Interface with technical support from vendors and suppliers
• Provide support to IT management
• Oversees and upkeeps all audio visual equipment in managed spaces
• Ensures that AV systems have the latest firmware and software installed, updating as necessary
• Help Desk Engineer will participate in an on-call rotation to provide 24x7 support

Benefits

• Salary range of $75,000-$85,000
• Bonus pay eligibility
• Comprehensive package of benefits to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees