Help Desk Coordinator (7:00am-3:00pm)

Workman Publishing-posted 8 months ago

Full-time • Entry Level

Lebanon, IN

Publishing Industries

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The Help Desk Coordinator is responsible for answering, logging, distributing, and tracking all Help Desk calls. This role involves performing security maintenance and providing miscellaneous software and hardware support. The position operates from 7:00 AM to 3:00 PM in Lebanon, Indiana.

Answering, logging, distributing, and tracking Help Desk calls
Providing technical support for PC environment and RF (mobile computer) environment
Coordinating and dispatching user issues and requests to appropriate Tech Support
Acting as a back-up computer operator with basic monitoring duties and processes
Handling special projects as assigned

A minimum of 6 months of verifiable experience working on a Help Desk or 12 months working with the public handling issues
Technical support roles with at least 6 months of verifiable experience may be substituted for Help Desk experience
Ability to work independently
Strong PC skills
Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while ensuring accuracy of work
Flexibility to handle varying assignments and accommodate shifting priorities
Strong communication skills (verbal and written)
Excellent analytical and problem-solving skills
Ability to use resources and problem-solve using critical thinking skills
Results-driven with the ability to take ownership of situations
Proven ability to deliver timely, accurate work product and demonstrate good follow-up and follow-through
Ability to build relationships and foster collaboration with both internal and external customers
Operates ethically and treats others with respect

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Help Desk Coordinator (7:00am-3:00pm)

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