The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program. Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.