Help Desk Assistant
University of Portland•Portland, OR
399d
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About The Position
The Help Desk Assistant is a student employment role within the University of Portland's Help Desk Technical Support Team. This position serves as the first point of contact for the university community seeking Tier 1 technical support. The role involves providing customer service through various channels, including phone, email, and in-person interactions, while assisting faculty, staff, and students with technical issues and ensuring a high quality of service.
