Help Desk Analyst

Pursuit Aerospace • Cleveland, OH

78d

About The Position

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.

Requirements

• At least 2 years of experience working in IT.
• Must be able to read, write, and speak fluent English.
• This position requires access to controlled goods and technology that are subject to Canadian and U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and Canada’s Controlled Goods Program (CGP).
• Only applicants who are legally eligible to work in Canada and meet the requirements for access under these regulations will be considered.
• Proof of registration with the CGP, or the ability to obtain CGP security clearance within the standard processing time as determined by the Government of Canada, is required for this role.

Nice To Haves

• A degree in computer science, information technology, or related field is preferred.
• Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
• Adept in writing technical solutions and providing helpdesk ticket updates.
• Energetic, organized, and detailed oriented.
• Highly developed interpersonal skills and the ability to work well in a team-based environment.
• Customer focused and pragmatic problem solver.
• Ability to work Independently, with minimal supervision.
• Technically inclined in modern computer systems.

Responsibilities

• Provide phone support for company employees worldwide for a portion of the day
• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users.
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Embrace I.T. shared services approach of supporting the entire business when applicable.

Benefits

• Health insurance
• EAP
• Paid time off
• Company-paid holidays

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees