Help Desk Analyst

LifePoint Hospitals • Clyde, NC

30d • Onsite

About The Position

Responsible for supporting end users at Haywood Regional Medical Center. Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Help Desk Analyst joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. The IT department at Haywood Regional Medical Center provides critical support to the facility, ensuring seamless operation of clinical and administrative systems. The team manages software and hardware troubleshooting, EMR upgrades, workflow optimization, and coordinates technology needs for new practice setups and relocations. Their work is essential to maintaining efficient, secure, and responsive healthcare delivery.

Requirements

• Applicants should have an associate's degree and two years' experience or equivalent combination of education and five years of experience.
• Previous healthcare experience desirable.
• Must have the ability to interact in an effective manner with clients in a complex environment.
• Must have the ability to communicate and interact with different levels of management, with Information Technology (IT) personnel, and with all departmental clients.
• Must have the ability to coordinate with vendors for resolutions to problems.
• The analyst must be able to handle high pressure situations.
• Job requires good verbal and written communication skills.
• Sits and walks intermittently throughout the day and will often be required to bend, reach, stoop and lift computer equipment, i.e., printers, CRT's, CPU's, boxes of paper, etc., in excess of 30 pounds.
• Must be able to work in a deadline-oriented environment with moderate to high stress levels.

Nice To Haves

• Previous healthcare experience desirable.

Responsibilities

• Involvement in identifying and implementing new workflows, able to manage and participate in multiple site installations at once, participate in EMR upgrades, new functionality, documentation, testing.
• Provide support to end users to triage, troubleshoot and resolve issues with software and hardware.
• Support Tickets: Document, work and resolve support tickets submitted.
• Resolves Client Calls. Answer clients' questions concerning application usage (i.e. Athena Health, Paragon Applications, Medical Records, Microsoft Office products, etc.), and hardware issues (i.e., Printer and PC).
• Routes Client Issues.
• Prepare Reports. Prepare detail and summary reports on each week and month reflecting number of calls received, number resolved, number open (by area and total) and analysis of date and time calls received.
• Rounding Schedule.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees