Help Desk Analyst

Ohio County Healthcare • Hartford, KY

20d • Onsite

About The Position

PURPOSE OF JOB: Ohio County Healthcare exists to help make a difference by caring, serving and educating individuals relative to their specific health needs. Through these actions the general health of Ohio County and surrounding areas will improve. WORKING ENVIRONMENT: Usual working space is a well ventilated area. Requires standing, walking, turning, bending, stooping, and lifting patients. Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary.

Requirements

• High School diploma or equivalent (May be allowed to sign a GED agreement to obtain within 6-months)

Responsibilities

• Serve as the primary point of contact for all IT support requests and provide first-level technical support via phone, email, and ticketing system.
• Document end user information, nature of the problem, and solution prior to closing.
• Escalate problems as required to the proper resources based on departmental processes.
• Identify and learn software and hardware used by the organization.
• Perform basic troubleshooting and guide users through step-by-step solutions
• Assist with development OCH knowledge base of frequent questions to ensure efficient assistance.
• Provide quality service to everyone in organization with excellent verbal and written communication skills with a positive attitude.
• Be willing to help as needed within department on different projects as assigned by department leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED