Help Desk Analyst

AmeriLife • Clearwater, FL

3d

About The Position

The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

Requirements

• Proficiency with web browsers/settings on multiple devices
• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
• Excellent communication and customer relation skills.
• Trouble shooting pc and iOS
• Experience with Apple iOS setup and deployment
• Knowledge of Mobile Device Management (MDM) software
• Knowledge of VUE platform
• A positive ‘can do’ attitude

Responsibilities

• Setup and support of iPad iOS and Mobile Phones
• End user setup of Microsoft Account on devices including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
• Administration support of online agent platforms used – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
• Administration of VUE platform for user account setup and activation

Benefits

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees