Help Desk Analyst

Peapack-Gladstone Bank • New York, NY

173d • $55,912 - $80,000

About The Position

Provide customer service for personal computer questions and network support for entire Bank. As a Help Desk Analyst, you will be responsible for providing timely and effective technical support to end users within our organization regarding a wide range of hardware, software, and network related issues. The ideal candidate will possess strong communication skills and a customer-centric approach to problem solving.

Requirements

• Associates degree in Information Technology or related field or equivalent additional work experience
• Bachelors degree in Information Technology or related field preferred
• One to Two years support experience preferred
• Technical training or certification preferred
• Extensive knowledge of Microsoft Outlook, Word, PowerPoint, Excel, Adobe Acrobat, Windows 11
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Ability to work independently with minimal supervision
• Ability to interact effectively and tactfully with clients and the personnel of other departments either in person or over the telephone
• This position requires availability on a rotating Saturday schedule, with shifts typically running from 8:30 a.m. to 1:00 p.m.

Responsibilities

• Maintain the confidentiality of the Bank and its customers
• Provide service support for all bank branches, office locations, and Administration building either in person or via telephone
• Assist with software and hardware upgrade migrations
• Installing and configuring programs such as Microsoft Office, Jack Henry Silverlake, and other Bank applications
• Troubleshoot printer problems
• Travel to other locations for on-site maintenance, repair and/or installations
• Setup and delete users as necessary
• Assist in set up of new locations with regards to computers and printers
• Ability & willingness to help with other duties as assigned

Benefits

• Competitive compensation package
• Generous paid time off program
• Comprehensive medical, dental and vision coverage
• Maternity/paternity leave
• Education reimbursement
• Wellness programs
• Participation in an Employee Stock Purchase Program
• 401K with a generous match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree