NCIS Help Desk Analyst Tier I | Active Top Secret clearance

General Dynamics•Quantico, VA

60d•Onsite

About The Position

Transform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on Help Desk Analyst Tier I joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT: Initiate and resolves service request/problem incidents Track IT equipment and ensure database is up-to-date Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls to product line specialists, application, or system support specialists Maintains and updates records and tracking databases Alerts management to recurring problems and patterns of problems Works with system administrators and developers to ensure services/incidents are completed

Requirements

Security Clearance Level: Active Top Secret clearance.
Required Experience: 2+ years of IT support experience in a Help Desk environment
Experience with Remedy or other ITSM tools
Required Certifications: Security+ CE
Education: High School Diploma
Location: Onsite at Quantico, VA
US Citizenship required

Nice To Haves

Experience with Active Directory

Responsibilities

Initiate and resolves service request/problem incidents
Track IT equipment and ensure database is up-to-date
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed