Help Desk Analyst (Part-Time) - Information Technology

Sinclair Community College-posted about 1 year ago
$46,717 - $46,717/Yr
Part-time • Entry Level
Remote • Dayton, OH
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The Help Desk Analyst position at Sinclair Community College is a part-time role focused on providing technical support to students, faculty, and staff. The analyst serves as the primary contact for technology-related issues, requiring a strong background in IT hardware and software. This position is remote, with a maximum of 28 hours per week, and emphasizes customer service and problem-solving skills.

  • Provide first and second level support for a diverse customer base of students, staff, and faculty while following documented support procedures.
  • Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater.
  • Log all support issues with a high degree of accuracy and detail.
  • Assign all first-level unresolvable issues to the appropriate individuals or teams.
  • Other duties as assigned.
  • Minimum of a high school diploma or equivalent required.
  • Minimum of 2 years' related work experience, preferably in an Information Technology environment.
  • Associate's degree in Information Technology or related field accepted in place of 2 years of work experience.
  • Strong customer service, communication skills, dependability, and a positive attitude are required.
  • Availability to work 28 hours per week, primarily weekdays between the hours of 8:00 a.m. and 7:00 p.m. as scheduled (some flexibility possible).
  • Recent help desk or call center experience of 1-2 years is strongly preferred.
  • Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment.
  • Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
  • Commitment to customer service, quality, and strong analytical/problem solving skills required.
  • Experience in a call center environment.
  • Knowledge of IT troubleshooting techniques.
  • Tuition waiver for employee for 3 credit hours per semester.
  • Opportunity for advancement and promotion.
  • Support for continued professional development and education.
  • OPERS pension participation, with 14% employer contribution.
  • 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days.
  • High quality programs and events for work-life balance.
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