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CACI is looking for a Junior Help Desk Analyst to fill a position in Northern Virginia. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk. The role involves rapidly answering frequently asked questions or providing solutions to common problems to optimize support and meet required service levels. You will follow Standard Operating Procedures and provide consultative and analytic problem solving, analyze business process breakdowns, and document all customer interactions along with incident status and solutions. The position may require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
