Help Desk Analyst I

Loews • Orlando, FL

257d

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Requirements

• One year of experience as a Helpdesk Technician (Hospitality a plus).
• Knowledge and understanding of computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations.
• Able to work flexible schedule, including weekends, holidays, and nightshift.
• High School Diploma or Equivalent is required.

Nice To Haves

• Bachelor's degree in Information Technology or related field.
• Two or more years' experience as a Helpdesk Technician (Hospitality a plus).
• Two or more Information Technology related certifications.

Responsibilities

• Support team members request and issue via chat, email, phone, or in person.
• Provide appropriate information for problem solving to assist team members.
• Follow up on all pending support calls to ensure solution and ticket closure.
• Remotely access systems to resolve team members issues.
• Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative.
• Attend all required departmental/helpdesk meetings/training.
• Report any anomalies to the appropriate system management representative as they arise.
• Hardware and software installation, such as network printers or approved programs.
• Maintain PC and peripheral devices necessary to ensure the operation, availability and security of network and computer systems.
• Provide basic to intermediate network information to resolve network issues.
• Support for IPTV VDI Helpdesk support.

Benefits

• Competitive health & wellness benefits.
• 401(k) & company match.
• Paid Sick Days, Vacation, and Holidays.
• Paid Bereavement.
• Pet Insurance and Paid Pet Bereavement.
• Training & Development opportunities, career growth.
• Tuition Reimbursement.
• Team Member Hotel Rates, other discounts, perks and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED