Help Desk Analyst I- Contractor
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About The Position
The Help Desk Support Analyst will provide support to the business as issues arise with the business systems in our production environment. This position acts as a liaison between end-users, developers, IT, consultants and other organizations in the maintenance, and testing of IT related devices. In this role you will perform break fix, troubleshooting software problem calls, managing/coordinating resolution of high priority issues, and other duties as assigned. You will keep the customer and/or their alternate if requested, informed about the status of the Service Ticket, you will be responsible for escalating issues in a timely manner as required to ensure customer satisfaction and the attainment of company SLA's.
