Help Desk Analyst 4 - 100% On Site - North Chesterfield, VA

Novalink Solutions LLC

1d • Onsite

About The Position

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Requirements

• Advanced computer skills are required that aligns with the Job Description
• Ability to multitask and to determine root cause of problems and implement solutions
• Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
• customer relations skills
• good verbal and written communication skills
• proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

Responsibilities

• Interact with employers by email, telephone and other means to set up and maintain employer accounts
• Determine if an employer is qualified to have a VSP account
• Set up accounts
• Establish account users
• Assist with getting users access to the employer ePortal
• Update account information and user information
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed