HELP DESK AGENT

Emporia State University • Emporia, KS

72d • $18 - $27

About The Position

The position involves creating and maintaining cloud storage sites, documenting and reporting work processes and outcomes, and performing other duties as assigned. The role requires a strong technical background and the ability to communicate effectively with end users.

Requirements

• Associate degree with 1+ year of experience in a technical or service desk environment
• Technical skills in Windows and macOS operating systems, mobile devices, and remote access tools
• Active Directory and Microsoft 365 administration (OneDrive, SharePoint, Teams)
• Experience with ticketing systems and inventory/asset management
• Strong typing skills for accurate data entry and documentation
• Experience using and troubleshooting Microsoft Office applications

Nice To Haves

• Industry-standard certifications such as HDI, PMP, Microsoft certifications, A+, ITIL Foundations
• Experience in a Help Desk or call center environment
• Experience in IT support
• Experience troubleshooting hardware and software issues
• Experience providing end user training and creating documentation/how-to resources
• Familiarity with cloud-based storage systems and ERP systems

Responsibilities

• Creating and maintaining cloud storage sites
• Documenting and reporting work processes and outcomes
• Performing other duties as assigned

Benefits

• Health Insurance
• Free Dental insurance for employees
• Retirement through the Kansas Board of Regents
• Paid parental leave
• Up to 31 days paid vacation and holiday days
• Tuition reduction and tuition assistance
• Dependent tuition waiver

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree