Help Desk Advisor (Part-Time)

MARK VII EQUIPMENT INC•Arvada, CO

22h•$22 - $24•Onsite

About The Position

Mark VII is seeking a customer-focused and detail-oriented Customer Service Specialist to manage service calls and coordinate our field technicians. The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time.

Requirements

High School Graduate
Customer Service experience in a call center environment
Help desk support experience
Excellent communication skills (written and verbal) is a must.
Ability to read and comprehend documents and simple instructions.
Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

Nice To Haves

SAP preferred but not required

Responsibilities

Proactively provide first level contact to customers and walk customers through problem solving process
Properly escalate unresolved issues to the next level of support
Track route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Ability to work rotating weekend schedule
Must be able to work 6 hours between 8:00am-6:00pm (MT)
Other duties as assigned