Help Desk Administrator

Robert Half • Eugene, OR

426d

About The Position

The Help Desk Administrator role at Robert Half in Eugene, Oregon, is a contract to permanent position focused on providing essential technical support to clients and assisting the tech team with troubleshooting and customer inquiries. This position is crucial for ensuring timely and effective support, contributing to the overall operations of the company.

Requirements

• Proficiency in administrative assistance tasks and responsibilities
• Proven experience in delivering excellent customer service
• Demonstrated ability to perform data entry tasks accurately and efficiently
• Advanced knowledge of Microsoft Office Suite, including Excel, Outlook, and Word
• Skills in organizing files and maintaining an efficient filing system
• Experience in operating scanning equipment and software
• Ability to schedule appointments and manage calendars effectively
• Knowledge of shipping functions and procedures
• Strong communication and interpersonal skills
• Ability to multitask and prioritize workload
• Problem-solving skills and the ability to work under pressure
• High attention to detail and accuracy
• A proactive approach to work and the ability to take initiative
• Willingness to continuously learn and adapt to new technologies and procedures.

Responsibilities

• Answer incoming calls and provide Tier 1, 2, and 3 technical support
• Assist two existing employees in handling and assessing technical issues
• Troubleshoot issues for drivers, escalating to Tier 2 when necessary
• Respond to inquiries such as setup procedures, fixes, and installations
• Handle potential mechanical troubleshooting tasks
• Place replacement orders and handle RMA's (Return Merchandise Authorization)
• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and schedule appointments
• Perform administrative tasks such as data entry and scanning as necessary
• Handle shipping functions as required.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed