Help Desk Administrator III

AIM Aerospace, Inc • Renton, WA

3h • $30 - $40 • Onsite

About The Position

The Help Desk Administrator III provides internal IT support for the company and serves as an escalation point of contact for the IT organization.

Requirements

• Proficient in diagnosing and resolving complex network issues, including LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, etc. Able to provision Meraki access points and switches.
• Able to perform advanced configurations in Active Directory, Azure, and M365. Capable of configuring user accounts, mailboxes, permissions, and access. Proficient in on-premises Group Policy, File Shares, and DFS.
• Advanced understanding of Intune, Windows Updates, and Mobile Device Management. Proficient knowledge of Intune device groups and configurations. Ability to manage Windows Updates on end-user devices.
• Able to create virtual machines to specifications, understand virtual networks and storage, and monitor.
• Experience with network monitoring tools and software.
• Proficient in creating comprehensive documentation for complex procedures and solutions.
• Communicate clearly and proactively with stakeholders at all levels, including technical teams and management. Clearly communicate next steps to users and actively manage customer expectations.
• Proficient in implementing and maintaining security protocols and procedures.
• Skilled at multitasking, prioritizing tasks (tickets vs. projects), and meeting deadlines consistently.
• Must maintain 40 hours of documented training each year.
• Associate degree (A.A.) or equivalent from a two-year college or technical school.
• A combination of related experience and/or training may be used in lieu of education.
• Strong knowledge of PC hardware and software - installing, configuring, diagnosing, and troubleshooting.

Nice To Haves

• Two years of related experience.
• Proven experience as a help desk technician or other user support role.
• Experience with Network cables; test, troubleshoot, and terminate network cables.
• Good understanding of computer systems, mobile devices, and other tech products.
• A+ Certification
• ITIL Certification

Responsibilities

• Respond to end-user phone, email, chat, or ticket requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information or solution database to research, troubleshoot, and deliver solutions.
• Advise users on the methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
• Document incidents using help desk systems or tools.
• Escalate problems to appropriate levels or teams to achieve issue resolution.
• Support installations or upgrades of software or devices, set up user profiles, or reset passwords.
• Fulfills all service level standards for response time and quality.

Benefits

• Medical (free employee-only coverage and low-cost options available)
• Dental, Vision, Prescription
• Life and AD&D Insurance
• Company Sponsored 401k with Employer Match
• Employee Assistance Program
• Wellness Program
• Tuition Reimbursement
• Employee Discounts
• 8 Paid Holidays plus closed (with pay) for a week during the winter break!
• 15 days per year accrued Vacation/Sick time. Accrued time is available to use immediately!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree