Help Desk- 5 days on site Alexandria, VA

Motion Recruitment • Arlington, VA

401d • $62,400 - $87,360

About The Position

The Help Desk position at Motion Recruitment Partners is a 6-month contract-to-hire role based in Alexandria, VA. The role requires the candidate to work onsite five days a week, providing technical support and solutions for IT issues faced by end users. The position emphasizes hands-on troubleshooting, system maintenance, and user training, all while adhering to the organization's mission of child protection.

Requirements

• Bachelor's degree in Information Systems or a related field from an accredited college is preferred.
• Minimum of two years of technical experience in the IT field.
• Experience supporting Microsoft Windows operating systems.
• Proficiency in supporting Microsoft 365 products.
• Experience working with EntraID and SCCM.
• Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs.
• Familiarity with IT helpdesk ticketing systems/software.
• Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques.
• Excellent technical knowledge of desktops, laptops, and tablets.
• Hands-on experience with hardware troubleshooting.
• Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.

Responsibilities

• Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions.
• Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration.
• Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards.
• Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software.
• Assist with hardware moves and relocations as needed.
• Respond to support issues via phone, IM, or email.
• Accurately document desktop equipment issues, repairs, installations, and removals.
• Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution.
• Gain familiarity with and support the software applications used within the organization.
• Ensure all systems and services comply with current information security standards.
• Develop and deliver training to end users on NCMEC IT resources.
• Support external projects as directed.
• Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection.
• Maintain a professional image at all times.
• Communicate courteously and professionally with co-workers, management, law enforcement, and others.
• Adhere to all regulations, policies, work procedures, and instructions.
• Respond promptly to phone calls and correspondence.

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree