Help Desk - 100% Remote opportunity
ZILLION TECHNOLOGIES, INC•Innsbrook, VA
245d
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About The Position
This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. Responsible for opening, escalating, tracking and closing trouble tickets while promoting end-user satisfaction.
