HELOC Operations Manager - In Office / Paramus, NJ or Houston, TX

Longbridge Financial•Paramus, NJ

1d•$125 - $150•Onsite

About The Position

The HELOC Operations Manager is a newly created, hands‑on leadership role responsible for building and leading the Company’s Home Equity Line of Credit (HELOC) operations from inception through growth. This role will initially function as both an individual contributor and department leader, personally performing HELOC loan intake, processing, and operational functions while simultaneously designing scalable processes, controls, and infrastructure. As HELOC volume expands, the Operations Manager will be responsible for hiring, training, and developing staff, progressively transitioning from direct production work to full operational oversight. This position owns the end‑to-end operational performance of the HELOC business, including efficiency, quality, compliance, risk management, vendor oversight, and team development. The ideal candidate is a highly trusted, adaptable, and execution‑focused leader who thrives in building something new, is comfortable with ambiguity, and brings both deep HELOC operational expertise and a pragmatic, roll‑up‑your-sleeves mindset.

Requirements

Working in Office. Houston, Texas or Paramus, New Jersey is highly preferred.
Prior experience in hiring, developing and managing employees either in person or remotely is essential for the success of this role.
Five years of experience in HELOC field, demonstrating a solid understanding of both HELOC lending and the management of mortgage operations.
Working closely with various departments within Longbridge, as well as external partners /vendors
Strong proficiency in PC applications, including Word, Excel, PowerPoint and MS Outlook, is essential.
Produce, read, analyze, and interpret a variety of procedures, manuals, policies, and regulations to ensure compliance and operational efficiency.
Above average oral and written communication skills are crucial for success in this role, alongside strong customer service and analytical skills

Nice To Haves

Operations experience working with Independent Mortgage Bankers (IMBs) is preferred
Experience with AI applications, particularly in assisting with the development and implementation of process automation.
Experience using MeridianLink Loan Origination System (LOS) preferred
The ideal candidate is a person who not only excels in their current tasks but is also a forward thinker, always seeking ways to improve and innovate within the team

Responsibilities

Build the department from ground up and often doing the line level roles as volume dictates
As the business grows, Hire and manage direct reports to maximize productivity, ensure efficient operations, appropriate controls, effectiveness and efficiency
Build capacity plans based on growth, job descriptions as new roles are added, and assist in developing training materials aligned to expected growth and production volumes
Manages and performs the loan intake and processing of HELOC loans, including gathering supporting loan documents, clearing conditions for loan closing and preparing loan closing documentation during the early stage startup of the group. Later transition responsibilities as volume and staffing increases
Monitor team performance, coaching, mentoring, training, assuring compliance with regulatory requirements and internal policies
Appraise performance and provide recommendations for promotion, disciplinary action and termination, as appropriate
Communicates, coordinates, coaches and reviews direct reports to ensure efficient operations, appropriate controls and appropriate levels of productivity and effectiveness.
Monitors and evaluates HELOC pipeline to ensure quality loan pipeline that drives profitability while managing appropriate levels of risk
Leads the daily operations of HELOC intake and processing to include strategic planning and productivity control to achieve stated monthly goals
Develop policies and procedures for the department which will include testing and review of policies and procedures for compliance
Initiates projects and manages implementations that result in expense reductions and/or improved service and support
Partner with Retail and Wholesale Departments, and Sales Managers, to manage HELOC product, process, procedures and the ongoing evaluation of trends, competitor programs, and internal stakeholder needs.
Manages vendor relations required to support various services for HELOC loans (e.g. underwriting, flood, appraisal, title, etc.).
Create and maintain a culture of compliance and manage risk appropriately including but not limited to considerations related to Fair Lending, HMDA, RESPA, and CFPB.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.