Heavy Wrecker Operator / Technician - Rochester Truck

Key Auto Group•Rochester, NH

2d•Onsite

About The Position

Key Auto Group and Rochester Truck believe that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization where you'd like to make a difference in and grow with us. We always look to promote from within our ranks, and several of our current managers began their careers with the Key Auto Group in entry-level positions.

Requirements

Ambitious, hardworking presence in a team environment
Excellent customer service skills
Basic computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a dynamic environment
Ability to collaborate effectively
Ability to learn new technology, repair and service procedures and specifications
Able to operate electronic diagnostic equipment
A minimum high school diploma or GED equivalent required
Class A Commercial Driver’s License (CDL-A) with appropriate endorsements.
Valid DOT medical card.
Proven experience in heavy towing and recovery.
Clean driving record and ability to pass background checks and drug tests.
Flexibility for after-hours on-call rotations and emergency situations.
Strong problem-solving and mechanical troubleshooting skills.
Ability to work independently and remain calm under pressure
Physical ability to handle demanding tasks in various weather conditions.
Reliable transportation and phone service

Nice To Haves

Certifications in towing and recovery (e.g., WreckMaster, Towing and Recovery Association certifications).
Experience in a retail repair shop or heavy equipment maintenance role.
Prior roadside service experience.
Own set of tools.
Expertise in towing specialty vehicles or equipment (e.g., RVs, construction machinery).
Knowledge of diesel engines, hydraulic systems, and vehicle diagnostics/repairs.
ASE certifications.

Responsibilities

Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.
Provide an estimate of the time needed for additional repairs.
Executing repairs under warranty to manufacturer specifications.
Safely operate heavy-duty and medium-duty wreckers, ramp trucks, tractors, and various other equipment as required
Respond promptly to after-hours service calls on a rotating on-call schedule.
Perform emergency roadside repairs, including jump-starts, tire changes, fuel delivery, and minor mechanical fixes.
Maintain professional interactions with customers, vendors, outside agencies, and team members.
Adhere to safety regulations and comply with local, state, and federal guidelines during operations.
Completing required paperwork and digital reports, including towing logs, service records, and repair documentation.
Keep workspaces and company equipment clean, organized, and safe, both in-shop and on the road.
Perform regular inspections and maintenance on company equipment.
Assist with in-shop maintenance, diagnostics, and repairs of customer vehicles when not performing wrecker duties.

Benefits

Competitive pay
Performance bonuses, including boot/tool allowances, attendance bonuses, and training/certification incentives.
Shift differential pay for after-hours work.
401k with employer match
Medical, dental and vision insurance
Long/short term disability, life insurance, etc.
Paid personal and vacation time
Uniforms provided
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement
Clean and professional work environment